Salesforce CRM helps your sales reps in making the most of your customer database with the help of the Sales Cloud.
So, what is Salesforce Sales Cloud and why is it important?
What Is Salesforce Sales Cloud?
Sales Cloud is a Salesforce offering that allows users to record, track, and analyze their valuable customer records. It is a CRM platform that helps you provide personalized services to your customers and clients. It is a cloud-based platform that allows you to optimize your sales processes and drive home more revenue.
Customers’ information is brought together in one integrated platform integrating marketing, lead generation, sales, customer support, and business analytics.
Sales Cloud is an entirely configurable solution that allows you to customize it to your specific needs. It also gives users access to hundreds of programs via AppExchange, a marketplace for third-party developers and designers.
When used via a browser, the platform is made available as Software as a Service (SaaS), and it is also available as a mobile application for users to download. It allows users to share information and ask questions of the user community via a real-time social feed to facilitate collaboration.
Salesforce offers five different versions of Sales Cloud, ranging in price from the most affordable to the most expensive per user, per month: Group, Professional, Enterprise, Unlimited, and Performance. Each version has a different price per user, per month, with the most affordable version being the most affordable. Support contracts are available in three distinct categories, with the Standard Success Plan, Premier Success Plan, and Premier+ Success Plan being the most expensive of the three. Know more about salesforce cloud implementation here
Major Features Of Salesforce Sales Cloud
Here are some of the major features of Salesforce Sales Cloud:
Lead Management
Sales Cloud allows your sales reps to manage your leads in an optimized manner. It provides you with an automated sales pipeline that helps you manage the journey of your leads from the moment they are acquired to the moment they convert into loyal customers. Once you acquire the leads, the platform helps you score them based on their behavior and responses. This helps your sales reps prioritize them and nurture them accordingly.
Contact Management
Sales Cloud allows you to manage all your contacts from a centralized platform to provide them with personalized services. Hassle-free contact management helps your sales reps to have seamless access to the valuable information pertaining to your contacts and your history of interaction with them. The platform also allows you to analyze your interaction with your customers by providing you with customizable reports and insights that help you make decisions that matter.
Managing Opportunities
Salesforce Sales Cloud allows the users to keep a track of all their opportunities to tap them in the best way possible. Whenever your sales reps win a deal and get in touch with a prospect, the platform allows them to provide personalized services to them to convert the opportunity into a sales deal. It also helps you view important details about your opportunities with the click of a button.
Managing Sales Quotes
Sales Cloud also helps your sales reps to create and manage quotes. Based on the specific needs and preferences of your customers, the platform allows you to deliver quotes to the right people at the right time. It helps you keep a track of all your products along with their standard price, the quantity of the products, the quoted price, and the product code. This allows your sales reps to undertake quote management on a centralized platform for all the prospects and customers handled by your organization.
AI Support
Einstein Analytics, the AI component of Salesforce, allows users to make sense of their databases and make important sales decisions. It allows you to undertake sales forecasts to help your sales reps predict their sales and think twice before they take risks. Einstein also provides users with important suggestions to deal with their customers and optimize their sales processes.
Reports And Dashboards
Salesforce Sales Cloud keeps a track of all your sales processes to create customizable reports and dashboards. This feature provides your sales reps with a snapshot of their activities and a perspective to improve their work. The visual representation of their work helps your team members understand their achievements and provides them with an objective point of view regarding their work.
Mobile Customization
Salesforce Sales Cloud also provides users with seamless mobile customization to increase the flexibility of their processes. Irrespective of the location your team members are working from, the application makes sure that everyone is on the same page and all the processes are undertaken without any hassle.
How may Sales Cloud benefit your business?
It is more essential than ever to establish deeper relationships with your consumers manage and monitor your company in real-time, and pivot quickly as the world continues to advance at a breakneck pace. Sales Cloud may be of assistance.
Increase income with assurance
Returning to growth may be more straightforward than you believe – regardless of your business’s size, sector, or location. By centralizing all sales operations on a single platform, you can boost rep productivity and revenue growth.
Create a new normal for yourself by becoming virtual
Adapt to the internet world of today and maintain connectivity. Equip your team with simple-to-use tools for virtual selling, enablement, forecasting, and planning – no matter where they are located.
Receive assistance at every step of the road
Frequent feature releases, the world’s most prominent business app marketplace, free on-demand training, and a worldwide network of experts equip your representatives to sell more and close deals quicker.
The Final Word
Salesforce Sales Cloud is a CRM platform designed to leverage your sales processes and help your sales reps make the most of your customer database. Right from lead management to creating holistic reports, the platform allows you to drive home more revenue and grow your enterprise by providing it with the desired traction.
